Research and design for your website, product or service.

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• Websites and digital experiences : We research how people use your website and design the pages, content and navigation around their needs. That could mean helping them compare courses, find a service or make an enquiry.
• Strategy and discovery : We facilitate discovery workshops and review the research you already have. With your team, we agree what the project needs to address and which questions need more investigation before design begins.
• UX research : We plan and run user interviews and usability tests to understand how people use your product or service. We analyse the findings with your team and recommend what to improve.
• Service and workflow design : We help you improve the experience across a service, including the work that happens behind the scenes. We look at the steps customers and staff take, the tools they use and where delays or problems occur.
• Product design and prototyping : We design new products and improve existing ones, from onboarding to complex dashboards. We develop user flows and interface designs, then build prototypes to test with users before development.
• AI discovery and implementation : We help your team assess where AI could be useful and plan how to implement it. We look at the tasks involved, the information and tools AI would need, and what people should review. This can lead to a workshop, a prototype or a separately scoped implementation project.