Service and workflow design
Design the service across people, forms and systems.
We help you improve the experience across a service, including the work that happens behind the scenes. We look at the steps customers and staff take, the tools they use and where delays or problems occur.
When to bring us in
A customer journey crosses several teams or tools.
Staff need to re-enter information or work around unclear handovers.
A proposed workflow needs trying with the people who will use it.
What we can work on
We agree the focus and outputs around your project. The scope can include:
What you receive
A map of the current and proposed service
Designs for the agreed forms, handovers and review steps
A prototype or recommendations for implementation
Related links
- Product venture: Practicia enquiry and booking workflow : Practicia brings enquiry review, reply drafts and booking coordination into a local prototype. The design keeps approval of a reply separate from message delivery. This is Prequel's own product-development work, using fictional records and simulated delivery.
- Get in touch